Frequently Asked Questions
Area Rugs
What makes Refined Carpets’ rugs unique?
We manufacture all of our own handmade rugs. Our rugs are carefully curated for quality, craftsmanship, and timeless design. With a background in area rug cleaning and repair, we create rugs that combine enduring quality with lasting durability. Whether you’re seeking a statement rug or a subtle design, our collection blends artistry with functionality.
Do you offer custom-size rugs?
Yes! We offer custom rugs tailored to your space, style and budget. Share your dimensions, preferred materials, and design preferences, and our team will help create a rug that fits perfectly in your home. Or we can resize an existing rug that you already have in your collection.
Can I see a rug in my home before buying?
Absolutely. Our home trial program lets you experience the look and feel of one of our in-stock rugs in your own space before making a purchase, ensuring the perfect fit for style and scale.
Where are your rugs made?
Our rugs are ethically produced in India, combining generations of weaving expertise with fair trade practices.
Do your rugs come with pads or underlays?
We recommend pairing any of our rugs with a high-quality rug pad to enhance comfort, prevent slipping, and extend the life of your investment. Pads are available through our showroom or over the phone/email.
Rug Cleaning
How often should I have my rugs professionally cleaned?
For most handmade rugs, professional cleaning every 3–5 years is ideal. High-traffic areas or homes with pets may require more frequent cleaning to maintain color and texture.
Do you offer professional rug cleaning services?
Yes! This is our specialty. We specialize in delicate fibers, natural dyes, and handmade construction. We use methods that preserve your rug’s quality while removing dirt and stains.
Can I vacuum my handmade rug safely?
Yes, but avoid beater bars and brushes. Vacuum gently in the direction of the pile using suction-only settings to prevent damage and reduce shedding.
Do handmade rugs shed?
Some shedding is normal, especially with wool rugs during the first few months. Regular vacuuming and occasional professional cleaning will minimize shedding and keep fibers soft.
What should I do if I spill on my rug?
Blot the spill immediately with a clean cloth—never rub. For persistent stains or delicate fibers, contact our team for cleaning.
Carpet & Flooring
Do you provide wall-to-wall carpet installation?
Yes. We offer professional carpet installation with a variety of high-quality materials, from luxurious wool to durable synthetics, tailored to your home’s style and needs.
What is the difference between wool and synthetic carpet?
Wool carpets are natural, luxurious, and durable, while synthetic carpets are budget-friendly, easy to maintain, and resistant to stains. Our experts will help you select the best option for your lifestyle.
Can I see carpet or flooring samples before buying?
Yes! Visiting our showroom lets you feel textures, see colors, and compare materials to ensure you choose the perfect flooring for your home.
Do you offer hardwood or other flooring options?
In addition to carpets, we provide hardwood, luxury vinyl, and other premium flooring solutions, helping you create a cohesive, elegant look throughout your home.
How do I maintain my carpet or flooring after installation?
Vacuum regularly, clean spills promptly, and schedule professional maintenance to preserve color, texture, and longevity, keeping your investment looking beautiful for years.
Visit Our Showroom
10770 Talbert Avenue
Fountain Valley, CA 92708
Hours
Tuesday-Saturday
10am–5pm